Refund And Return Policy

1. Return Period:

We accept returns within [4] days of the delivery date. If [4+] days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. Eligibility Criteria:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a return.

3. Return Process:

To initiate a return, please contact our customer service team at [info@tdvisiontech.com] Please provide your order number and the reason for the return. Our team will guide you through the return process.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. If the return is approved, we will provide instructions on where to send your item.

5. Refund Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [4-7] business days.

6. Exchanges:

If you need to exchange an item, please contact our customer service team. Exchanges are subject to product availability. If the item is not available, a refund will be processed as per our refund policy.

7. Non-Returnable Items:

Several types of goods are exempt from being returned, Customized or personalized items may also be non-returnable unless there is a defect or error on our part.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.

9. Refused or Undeliverable Packages:

If a package is refused or undeliverable and is returned to us, the customer will be responsible for the return shipping costs and any additional fees incurred.

10. Contact Information:

If you have any questions about our return policy, please contact our customer service team at [info@tdvisiontech.com].